Terms and Conditions

The sales conditions concern the purchase of perishable products, managed through the website www.lapizzicheria.co.uk, by Arrosto Meats Ltd. The order sent by the customer has the value of a contract proposal and the customer himself explicitly states that he has complete knowledge and fully accepts these General Conditions of Sale.

Orders

The Customer can only purchase the products present in the electronic catalogue of Pizzicheria Grappelli at the time of placing the order. It is understood that the image accompanying the description of a product may not be fully representative of its characteristics but differ in color and size. The publication of the products on the site constitutes an invitation to the customer to formulate a purchase contract proposal to Pizzicheria Grappelli. The correct reception of the Client’s proposal is confirmed by Pizzicheria Grappelli by an e-mail reply including an ‘Order Number’ to be used in any further communication with Pizzicheria Grappelli.

The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document. Each Purchase Contract stipulated between Pizzicheria Grappelli and the Customer must be considered concluded with the acceptance of the order by Pizzicheria Grappelli. Pizzicheria Grappelli has the right to accept or decline the order sent by the Customer. In case of non-acceptance of the Pizzicheria Grappelli order, it will promptly notify the Customer, at the addresses provided by the same, and return any amounts paid.

Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or property caused by the non-acceptance, even partial, of an order.

The site highlights the products available for shipping. The Customer acknowledges that, due to the possible simultaneous access to the site by more than one user, the actual availability of individual products may vary considerably during the same day compared to the information provided on the site. Any discount codes can not be combined.

The order of non-perishable products will be processed as soon as possible, consistent with the availability of stock.

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Delivery

The Customer acknowledges that, due to the possible simultaneous access to the site by more than one user, the actual availability of individual products may vary considerably during the same day compared to the information provided on the site.

In order to carry out the delivery of the ordered products, the presence of the Customer or of one of his representatives is always required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged or otherwise altered.

Any damage to the packaging and / or products and / or mismatch in the number of packages must be immediately notified to the courier by the customer, who must declare, in writing, to the person responsible for delivering the products, which they are accepted with “Content verification reserve”.

Returns (‘Dry’ Non-Perishable Goods only)

When you shop online you have the right to a “cooling-off” period of 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh products. Returns must be received in their original condition, untampered

Damaged products

If any of your products are damaged in any way upon receipt, please contact us on shop@lapizzicheria.co.uk. Please send an image of the damaged product along with your order number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item. In the event that a replacement is issued there will be no additional refund.

Missing products

We endeavour to keep our website as up to date as possible but unfortunately mistakes can happen. If you have placed an order online and your item is out of stock we will contact you to offer a replacement, or refund up to the same value. In the event your order has missing items, please email shop@lapizzicheria.co.uk. If available we will either replace or provide a refund.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Contacts

For any information or problems concerning the points of these conditions of sale you can write to the following email address: shop@lapizzicheria.co.uk.

Comapny name: Arrosto Meats Ltd
Company number:12688895
VAT: GB363993454
Address: 41 Northcote Road, London, SW11 1NJ, United Kingdom
Phone: 02072239917